Terms and Conditions

Booking Conditions

In these booking conditions, ‘you’ and ‘your’ means all people named on the booking form (including anyone who is added or replaced at a later date). ‘We’, ‘us’ and ‘our’ means Jeffrey and Catrina Ruffels.

Before booking through us, please read these booking conditions carefully and all the other information relevant to your booking, including:

  • the property rental conditions, which means all information in any specific conditions or restrictions set out in the website.

 

Important information – ferry and Eurotunnel bookings
If you book accommodation arrangements with us which involve a ferry or Eurotunnel crossing, we are not responsible for any delays or cancellations with your travel arrangements.
You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.
As long as the property is available and we have received all the relevant payments, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking. Your binding contract with us will begin when we issue the written confirmation. For bookings made within 14 days of the departure date, you will have a binding contract with us when we give spoken or email confirmation of your booking to you and you have made the appropriate payments to us. If we pay the deposit into our bank account, it will not mean we have accepted a booking.
We will give you your written confirmation either by post or by email.  If you book with us online, we will acknowledge that we have received your booking and then send you confirmation electronically or by email.  If you book by post or phone, we will send your confirmation to you by post unless you tell us at the time of booking that you would prefer it to be provided electronically or by email.   It is your responsibility to check your emails regularly and to let us know about any change to your email address.
We  have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you.
As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.


When you book, you should pay the deposit amount then due by bank transfer or by sending us a cheque. Payments can be made in sterling or in Euros. We must then receive the rest of the money owed no less than 6 weeks before the start of your trip. However, if you book less than 6 weeks before the start of your trip, we must receive full payment of the total cost  when you make the booking. For any accommodation booked less than two weeks before your intended stay, you must pay for the booking in full by direct debit or credit card, or by bank transfer, at the time of booking.


If you do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

We can pass on to you, in full, after we have confirmed your booking, all costs or charges, which are connected with your accommodation, including any price increases due to changes in the rates of currency.
All prices are for the property and are not on a per person basis.
 If you change or cancel your booking

Changes
If you want to change any detail of your confirmed booking, we will do our best to make the changes.  We may treat changes to your dates  as a cancellation of the original booking and so you will have to pay cancellation charges.

Full cancellations

If you have to, or want to, cancel your booking, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking with us.

Depending on your reason for cancellation, you may receive a refund of all money you have paid to us for your booking.

Cancellation charges

Number of days before the start date of your trip that we receive your notice to cancel Cancellation charge (plus all booking fees, insurance premiums, credit-card charges or administration fees you owe)
More than 70 days Full deposit (including any balance of the deposit due)
29 to 70 days 50% of the total cost or full deposit (including any balance of deposit due), whichever is greater.
15 to 28 days 75% of total cost
14 days or less 90% of total cost
On arrival date or later Total cost

 

Cutting short your stay
Unfortunatelty we will not be able to refund any percentage of the cost of your stay if for any reason you have to cut short your holiday.

Cancellations or changes by the owner
The owners and service providers do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. The owner and service provider has the right to do so. If they do, we, on their behalf, will contact you by phone or email as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.
Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including:

  • strike, lock-out or labour dispute;
  • natural disaster;
  • acts of terrorism, war, riot or civil commotion;
  • malicious damage;
  • keeping to any law or governmental order, rule, regulation or direction;
  • accident;
  • breakdown of equipment or machinery;
  • insolvency or bankruptcy of an owner or service provider;
  • fire, flood, snow or storm;
  • difficulty or increased cost in getting workers, goods or transport; and
  • other circumstances affecting the supply of goods or services.

Insurance 
We recommend that you take out enough travel insurance to cover you for your total stay.
For all overseas bookings, we consider it essential that you arrange enough travel insurance for your trip. We do not take any responsibility arising out of your failure to take out proper insurance cover. We strongly advise you to take out insurance which will cover any damage which may happen to property which belongs to other people and which may get damaged.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to make sure that the insurance cover you buy is enough for your needs.

Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

Your property
Arrival and departure – The following conditions apply to your stay at the property. You can arrive at your property at any time after 12 noon (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.

We may ask you to pay a security deposit when you arrive. If this applies we will tell you the amount at the time of booking. We will refund the security deposit at the end of your rental period (less any costs for breakages, damage and so on, if it applies).
You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including alllowing anyone to stay in it who we have not previously accepted on behalf of the owner. You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs.

We can refuse to allow you into the property or ask you to leave if they reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you.

Maximum occupancy – You also must not allow more people than the booking states to stay overnight in the property. You cannot arrange for visitors to the property – without the advance consent of the Owner. You must not hold events (such as parties, celebrations or meetings) at the property without the advance consent from us. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you.
You must allow us or our representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice).
Pets – At the propperty we have a number of animals including dogs, cats and chickens. The property is surrounded by farmalnd and farm animals in adjacent properties. We will allow pets to be brought onto the property but only after discussion with the owners and with the owners prior agreement.

MInor accidental damage will be charged by the owners
This does not cover:-

  1. deliberate, unlawful, highly negligent, reckless or malicious damage to the property or to its contents;
  2. major or structural damage caused to the property or its contents;
  3. damage that is not caused entirely by accident by you and/or (whichever applies) genuine members of your party;
  4. the cost from additional cleaning of the property that may be needed because it is left in a dirty condition;
  5. damage that is not immediately reported to the owner or to us; and

You will be responsible to the owner for all damage or breakages caused by you and/or (whichever applies) genuine members of your party to the property or its contents (including the cost of any work needed to put this right). This may include responsibility for paying for this damage. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify the owner/key holder immediately.
In some cases, an owner may need you to pay a security deposit in cash in the currency of your destination on arrival at the property. If this applies to your booking, we will tell you and we will also tell you the amount of the security deposit when you book. It will also be shown on your confirmation invoice. Where a security deposit is payable. You will be responsible to the owner for the costs of any breakages or damage in the property or to it which are caused by you and/or (whichever applies) genuine members of your party. This may include any additional costs from breakages or damage that the owner has to pay for. The owner can ask for payment from you to cover these costs.
Special requests
If you have any special requests, you must let us know when you make a booking and confirm them in writing. Although we will try to pass any reasonable requests on to the owner and/or service provider (whichever applies), we cannot guarantee that any request will be met. Confirmation that we have noted a special request is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we or they have broken your contract.
Complaints 
If you want to complain, please speak to the owners who live on site.

Cancellation charges

Number of days before the start date of your trip that we receive notice to cancel Cancellation charge (plus all booking fees, insurance premiums, credit-card charges or administration fees you owe)
More than 70 days Full deposit (including any balance of deposit due) plus the total cost of any ferry or Eurotunnel booked
29 to 70 days 50% of the total cost or full deposit (including any balance of deposit due), whichever is greater, plus the total cost of any ferry or Eurotunnel booked
15 to 28 days 75% of total cost, plus the total cost of any ferry or Eurotunnel booked
14 days or less 90% of total cost, plus the total cost of any ferry or Eurotunnel booked
On arrival date or later Total cost

 

Complaints

If you have a problem with your stay we live on so you can speak to the owners directly.